FAQs at Fennies

FAQ's Fennies
What age do you accept children from?

We welcome all children from 3 months to 5 years.

What do my fees include?

Fees include all meals, snacks, milk, nappies, and extracurricular activities. Your invoice will be issued 10 days before the start of the following month, and we request that your fees must be paid before the 1st of every month for the upcoming month.

Do you offer any discounts?

We offer a 10% full-time discount and a 10% discount for 2 or more siblings which is applied to the eldest child.

What are your opening hours?

Our standard day is 7:45am-6pm Monday to Friday, but you are welcome to drop off and pick up at any time within those hours!

We offer an early session from 7 am at all sites, except for Sanderstead, which is available at an additional fee.

Do you accept funding?

 Yes we do. Please see more information related to funding at Fennies here.

Where can I find your fees?

Our fees can be found on each location page on our website.

Do you offer half days?

For children to benefit from the full impact of our educational offering, we do not offer half day sessions and we require a minimum of 2 days in your booking pattern which must include a Monday or Friday.

Do you accept Enjoy Benefits and Tax-free Childcare?

Yes, we accept both! Our Admissions Team will be able to tell you how this works. Please contact enquiries@fennies.com.

Are you open all year round?

We are open 51 weeks of the year. Fennies is closed on Bank Holidays and for 3 days between Christmas and New Year.

Can I change my booking pattern?

Yes, you can change your booking pattern subject to availability and we request 8 weeks’ notice for a reduction in booking pattern. You can book extra sessions on a long-term permanent basis or pay-as-you-go. For pay-as-you-go, we require a minimum notice of 48 hours to ensure that we can accommodate staff ratios.

What is your staff to children’s ratio?

- Under 2’s – 1:3 - for every 3 children, there is 1 member of staff
- 2-3’s – 1:5 - for every 5 children, there is 1 member of staff
- 3+ - 1:8 - for every 8 children, there is 1 member of staff

Do you cater to any dietary requirements?

All our meals are prepared by our on-site Nursery Chefs who are able to cater to any dietary needs your child may have.

Can I bring in my own food?

Unfortunately, due to our allergens and cross contamination policies, we do not allow external food to be brought in. This enables us to ensure that health and safety regulations are being adhered to.

How do I secure a place at one of your settings?

You can do this in a few ways:

-       Email enquiries@fennies.com
-       Complete the online form by clicking the ‘Contact Us’ icon in the top right
-       Or alternatively, call 0208 7703 222

One of our Admissions Executives will reach out to obtain further information and book you a tour at the relevant setting(s). These are limited to avoid disruption to our children’s daily routines. 

Remember, any questions that are not covered in here, your Admissions Executive will be on hand to help!

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Still have a question?

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